Food Bank Services

Our Food Bank service is set up to provide care packages & food parcels to the most vulnerable families and individuals in our local and broader communities. We do this by utilising bought in and donated surplus foods and goods from national and local businesses, organisations & individuals, in order to tackle food poverty, food waste & needless struggle.

FOOD BANK FAQ's

FOR FULL POLICIES AND PROCEDURES PLEASE VISIT THE LINK IN THE FOOTER BELOW

  • WHAT IS A FOOD BANK?

    A food bank is a non-profit, charitable organization that distributes support parcels to those struggling with food insecurity & financial difficulties, usually through intermediaries like food pantries and soup kitchens. 


    Some food banks distribute food directly as is the case with our Families 1st North East Food Bank services. 


    We provides care packages & food parcels to the most vulnerable families and individuals in our local and broader communities. 


    We do this by utilising bought in and donated foods and goods from national and local businesses, organisations & individuals, in order to tackle food poverty & needless struggle.

  • IS THE SERVICE FREE?

    There is a small fee in order to cover operational overheads & delivery. This is charged at £6.00 per week or £4.00 for households within NE13.


    Alternatively collections are available for £4


    If you are unable to cover this you can contact referal services via your support worker, local housing provider, local authority's social care or cost of living teams, your GP (social prescribers) and local citizen's advice bureau who can discuss the potential of covering your service fee.


    Alternatively if you are able to cover the administrative cost- you can apply by completing our self referral form below.



  • WHO CAN USE A FOOD BANK?

    Food poverty & insecurity can impact anyone, even those that appear from the outside, to have sufficient means, financial struggles can affect any of us at any time. It is often said the majority of people are one pay check away from destitution.


    At Families 1st our focus is on providing help & support, we do not gate keep who does and doesn't need said help.


    If you feel you are struggling and need additional support, providing you, a friend/family or a 3rd party support organisation can cover the cost of operations (£6 per delivery), we will consider all clients.


    Please complete the form below & we will be in touch in due course.

  • HOW DO I APPLY FOR SUPPORT?

    Referrals can be made by speaking to your support worker, local housing provider, local authority's social care or cost of living teams, your GP (social prescribers) and local citizen's advice bureau.


    Alternatively if you are able to cover the £6 administrative cost- you can self refer by completing the self referral form provided.


  • WHAT WILL I RECEIVE IN MY DELIVERY?

    Clients receive weekly deliveries to their home, of fresh fruit & veg, bread, frozen meals and pantry staples like sugar, rice & tinned foods.


    Due to the nature of our care packages being donation dependent, we cannot offer specific items and while we will always attempt to meet dietary requirements, this is not guranteed and items will vary depending on availability.


    If necessary we are also able to provide toiletries, sanitary products and baby/infant products upon request.

  • HOW LONG CAN I ACCESS SERVICES?

    The service is available for up to 5 weeks per sign up with a minimum 5 weeks break between referrals.

  • HOW DO I PAY THE SERVICE FEE?

    If you are self referred you can pay via paypal, cash or bank transfers or cash on delivery.


    Please note, deliveries will not be released by our drivers until payment is receieved in full. 


    NO CREDIT AVAILABLE


    Paypal - support@families1st.uk


    Bank Transfers:

    SORT CODE: 30-90-89

    ACCOUNT NUMBER: 36301168

    ACCOUNT NAME: Familys1st4AdditionalNeeds


  • DO YOU CATER TO DIETARY NEEDS?

    We will always do our best to try to accomdate dietary requirements where possible, however due to the nature of donations based distribution, we can not always guarentee that we will be able fully meet all individual preferences or requirements.


    If you have any specific dietary requirements, allergies or food refusals, please make sure they are listed clearly on your self referrals. 

FOOD BANK
SERVICES:


OUR CURRENT DELIVERY POSTCODES INCLUDE,

BUT ARE NOT LIMITED TO:

NE1, NE2, NE3, NE4, NE5,
NE6, NE12, NE13, NE15, NE23


SELF REFERRALS:


PLEASE BE AWARE, UNFORTUNATELY ALL FOOD BANK SELF REFERRALS HAVE BEEN PLACED TEMPORARILY ON HOLD WHILE WE UPSCALE/RELOCATE TO A BRAND NEW DISTRIBUTION CENTRE AND MULTIBANK HEAD QUARTERS. PLEASE KEEP AN EYE ON OUR "WHAT'S ON" PAGE, SOCIAL MEDIA OR WEBSITE POP UPS FOR UPDATES. WE SHOULD BE BACK UP IN AND RUNNING IN THE NEXT FEW WEEKS. IN THE INTERIM SHOULD YOU DESPERATELY REQUIRE FOOD BANK ASSISTANCE YOU CAN CONTACT NEWCASTLE CITY COUNCIL'S, CITIZEN'S ADVICE, SPEAK TO YOUR GP OR TYPE "FOOD BANKS NEAR ME" INTO YOUR INTERNET SEARCH ENGINE.

PLEASE ENSURE YOU CAN FULLY COVER WEEKLY FOOD BANK DELIVERY FEE’S BEFORE COMPLETING A SELF REFERAL APPLICATION FORM


NO CREDIT AVAILABLE


Once applications are processed we will call to advise you on a delivery time

 clients will be required to sign for parcels in person, with a weekly delivery slot.


Please note, driver’s will not relinquish products until payment is received in full,

they work on a strictly volunteer basis & we run a hard zero tolerance policy to driver abuse.


Click
HERE for full terms & conditions.


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